FAQ

How do I book a bin?

You can book a bin quickly and easily here.  Alternatively, you can call 0448 001 941 and we will be able to assist you with a booking. Our office hours are Monday to Friday 6.30am to 4.30pm and Saturday 6.30am to 11.30am. You can send an enquiry via our contact page and we will contact you within 48 hours to finalise your booking.

 

How much notice is required to book a bin?

We recommend that you book at least 24 hours in advance. Depending on how busy we are, we should be able to accommodate a same day delivery.

 

For how long can I hire a skip bin?

We offer bins for a hire period to 1 to 7 days. This means, for example, that if we deliver a bin on Monday, we will pick the bin up the following Monday, unless you have paid for additional days.

 

How can I pay for a bin?

Payment is to be made prior to or at the time of delivery. We accept the following methods of payment:

- Cash to the driver on delivery

- Credit Card (MasterCard or Visa only) over the phone at the time of booking (please be aware that your card will be processed on the day of delivery)

 

Will I need a council permit?

Generally, if a bin is placed on council property (on the nature strip or on the road), you will need a council permit. You will be able to get a permit from your council page. Any questions just call us.

South East Queensland permit contacts:

Gold Coast City Council 1300 694 222
Brisbane City Council Website link for permits
Ipswich City Council (07) 3810 6666
Logan City Council (07) 3412 3412

Are there any additional charges?

We incur extra costs for the disposal of tyres and mattresses, which are passed on to our customers. These additional charges are as follows:

Mattresses - $50 each

Car Tyres - $20 each

Truck Tyres - $50 each

 

Can I specify a delivery and removal time?

We can provide a two hour window for the delivery of bins. We provide a window rather than a specific time to account for traffic conditions, unforeseen delays and other bookings in place. As a general rule, we do not provide time for our removals. However if you have a specific requirement we will do our best to accommodate your needs where possible.

 

To what level can I fill the bin?

The bin must only be filled to the top so that it is level with the side of the bin. Due to occupational health and safety, waste cannot exceed the height of the bin. If your bin is overloaded, you may be required to offload it before it can be removed from site. Please note an overloading fee of up to $100 may apply.

 

What waste is not accepted?

We do not accept asbestos, tins of liquid paint, gas bottles, tree stumps, liquids, oils, food scraps or chemical waste in solid, liquid or powder form including garden and household chemicals.

 

What is a cubic metre?

A cubic metre is measured using the length x width x height formula. Please refer to the bin sizes page for more information.